Array
(
    [0] => [RE: Camera for Video Calls- new model ZC] Good morning Seth, I understand they are backordered, but please order one. Thanks, Dawn From: Shaw, Earl Sent: Friday, July 17, 2020 5:02 PM To: Hobson, Dawn  Cc: # IT Procurement ; Altenberger, Brian ; Wagner, Ted ; Lackner, Matt ; Slabach, Seth  Subject: RE: Camera for Video Calls Your call. The cost is low. Looks like our existing ones should work though. From: Hobson, Dawn  Sent: Friday, July 17, 2020 3:13 PM To: Shaw, Earl  Cc: # IT Procurement ; Altenberger, Brian ; Wagner, Ted ; Lackner, Matt ; Hobson, Dawn  veinsurance.com>; Slabach, Seth  Subject: RE: Camera for Video Calls Thanks Seth! Earl, Do we want to order 1 to determine if it resolves any of our issues? They are backordered. Matt, How many of the old ones do we currently have left in stock? Thanks, Dawn From: Slabach, Seth Sent: Friday, July 17, 2020 3:04 PM To: Hobson, Dawn  Cc: # IT Procurement  Subject: RE: Camera for Video Calls Hi Dawn, Heard back from CDW. They say the latest and greatest of this device was released March/April of 2020. Our price is only $202. Let me know if we want to test, they are backordered right now though. Here is the link to it if we wanted to pass it on: https://www.cdw.com/product/lg-cbv42-bp-box-tera2321-512-mb/5821918?enkwrd=5821918 They also said the ones we already have are supposed to be compatible with webcam. Have a great weekend! Best Regards, Seth Slabach Seth Slabach IT FinOps Analyst
    [2] =>  Office: (317) 975-4859 sslabach@protectiveinsurance.com Protective Insurance | www.protectiveinsurance.com From: Hobson, Dawn  Sent: Friday, July 17, 2020 11:06 AM To: Slabach, Seth  Subject: RE: Camera for Video Calls Thanks for the update! From: Slabach, Seth Sent: Friday, July 17, 2020 7:43 AM To: Hobson, Dawn  Cc: # IT Procurement  Subject: RE: Camera for Video Calls Hi Dawn, I?d assume the model we currently have & buy is the most current version of them, but I have CDW checking for me now. For a ball park though, our current Zero Clients run $198, so if there is a newer version they would be more than that. I?ve also asked them to see if there are any specific models known to be compatible with external webcam in case we?re interested. I?ll let you know when I hear back. Best Regards, Seth Slabach Seth Slabach IT FinOps Analyst Office: (317) 
    [3] => 975-4859 sslabach@protectiveinsurance.com Protective Insurance | www.protectiveinsurance.com From: Hobson, Dawn  Sent: Thursday, July 16, 2020 4:44 PM To: Slabach, Seth  Cc: Hobson, Dawn  Subject: FW: Camera for Video Calls Seth, Any chance you can give me a ball park for the below? No exchange, just how much to get one in the most current version? Thank you, as always! Dawn From: Wagner, Ted Sent: Wednesday, July 15, 2020 3:51 PM To: Altenberger, Brian ; Shaw, Earl ; Lackner, Matt ; Hobson, Dawn  Cc: Watkins, Scott  Subject: RE: Camera for Video Calls Can you please continue to work with their support and let them know your experiences? I would be curious to see if we can exchange one of our zero clients for one newly m
    [4] => anufactured and see if that will be of any difference. Not sure if that?s possible. Ted Wagner Network Engineer Office: (317) 636-9800 | twagner@protectiveinsurance.com Protective Insurance | www.protectiveinsurance.com From: Altenberger, Brian  Sent: Wednesday, July 15, 2020 3:41 PM To: Wagner, Ted ; Shaw, Earl ; Lackner, Matt ; Hobson, Dawn  Cc: Watkins, Scott  Subject: RE: Camera for Video Calls Yes I have worked with them and am using the USB port that they say is compatible for Video cameras and it is passing it through to the OS, I can see it in Device manager. Even thought the OS sees it, it does not pass the video through. I got one camera to pass the MIC through and it was working as my mic, but can not get the video to go through. Brian Altenberger | IT Services, Tier 3 Baldwi
    [5] => n & Lyons, Inc. | www.protectiveinsurance.com EXT: 7329 | E: baltenberger@protectiveinsurance.com From: Wagner, Ted  Sent: Wednesday, July 15, 2020 3:19 PM To: Altenberger, Brian ; Shaw, Earl ; Lackner, Matt ; Hobson, Dawn  Cc: Watkins, Scott  Subject: RE: Camera for Video Calls Do we have support from Teradici on these devices? Ted Wagner Network Engineer Office: (317) 636-9800 | twagner@protectiveinsurance.com Protective Insurance | www.protectiveinsurance.com From: Altenberger, Brian  Sent: Wednesday, July 15, 2020 3:01 PM To: Wagner, Ted ; Shaw, Earl ; Lackner, Matt ; Hobson, Dawn  Cc: Watkins, Scott  tiveinsurance.com> Subject: RE: Camera for Video Calls It was manufactured in January of 2018, but the bootloader is from 2016. See screen shot from below for Bootloader information Brian Altenberger | IT Services, Tier 3 Baldwin & Lyons, Inc. | www.protectiveinsurance.com EXT: 7329 | E: baltenberger@protectiveinsurance.com From: Wagner, Ted  Sent: Wednesday, July 15, 2020 1:56 PM To: Altenberger, Brian ; Shaw, Earl ; Lackner, Matt ; Hobson, Dawn  Cc: Watkins, Scott  Subject: RE: Camera for Video Calls What is the hardware manufacture date on the zero client hardware you are using to test with? Ted Wagner Network Engineer Office: (317) 636-9800 | twagner@protectiveinsurance.com Protective Insurance | www.protectiveinsurance.com From: Altenberger, Brian  com> Sent: Wednesday, July 15, 2020 1:33 PM To: Shaw, Earl ; Lackner, Matt ; Hobson, Dawn  Cc: Watkins, Scott ; Wagner, Ted  Subject: RE: Camera for Video Calls I have not had any luck today with any method of getting the zero client to recognize the camera and pass it through properly. One of the cameras is completely incompatible, while the other one I can get the mic to work on it with the zero client, but not the video feed. I am out of ideas. Ted would you have some time to maybe look at this and see if I am missing something? Brian Altenberger | IT Services, Tier 3 Baldwin & Lyons, Inc. | www.protectiveinsurance.com EXT: 7329 | E: baltenberger@protectiveinsurance.com From: Altenberger, Brian Sent: Wednesday, July 15, 2020 9:13 AM To: Shaw, Earl ; Lackner, Matt  ce.com>; Hobson, Dawn  Cc: Watkins, Scott ; Wagner, Ted  Subject: RE: Camera for Video Calls Neither camera is working on the zero client at this time. I am attempting a new route of adding the drivers to the OS to ensure that the OS is not causing the issues. I should know more later this morning Brian Altenberger | IT Services, Tier 3 Baldwin & Lyons, Inc. | www.protectiveinsurance.com EXT: 7329 | E: baltenberger@protectiveinsurance.com From: Altenberger, Brian  Sent: Wednesday, July 15, 2020 8:23 AM To: Shaw, Earl ; Lackner, Matt ; Hobson, Dawn  Cc: Watkins, Scott ; Wagner, Ted  Subject: RE: Camera for Video Calls I am currently testing the cameras out on the zero client now. I will fo
    [9] => llow yo in about an hour with the results Sent from my Verizon, Samsung Galaxy smartphone -------- Original message -------- From: ""Shaw, Earl""  Date: 7/15/20 07:49 (GMT-05:00) To: ""Lackner, Matt"" , ""Altenberger, Brian"" , ""Hobson, Dawn""  Cc: ""Watkins, Scott"" , ""Wagner, Ted"" , ""Shaw, Earl""  Subject: RE: Camera for Video Calls Brian When do we anticipate the new test cameras to get in? Earl From: Lackner, Matt  Sent: Monday, July 6, 2020 2:02 PM To: Altenberger, Brian ; Shaw, Earl ; Hobson, Dawn  Cc: Watkins, Scott ; Wagner, Ted  Subject: RE: Ca
    [10] => mera for Video Calls Brian, Jagvir tested the webcam with the zero client this morning. The zero client did not see the webcam. Please let us know what else we can do to assist. Thanks, Matt Lackner IT - Services Tier II Supervisor O: 317.636.9800 x4727 | M: 317.847.7021 Protective Insurance | www.protectiveinsurance.com From: Altenberger, Brian  Sent: Monday, July 6, 2020 9:26 AM To: Shaw, Earl ; Lackner, Matt ; Hobson, Dawn  Cc: Watkins, Scott ; Wagner, Ted  Subject: RE: Camera for Video Calls The management console is updated and seeing all the current machines that are connected to the network. I am reaching back out to Mike this morning to see what the tests resulted in from last week about the camera and if it is working now. To initially get everyone on the updated firmware, they
    [11] =>  will have to swap out their zero clients with ones that are imaged at the office. But Tim and I need to put together the proxy first and test it to make sure it is working on zero clients outside the network. I am coordinating with him today to find his availability to get this done. I am not sure how long it will take to complete this part, but will update you once Tim and I iron out a plan. Brian Altenberger | IT Services, Tier 3 Baldwin & Lyons, Inc. | www.protectiveinsurance.com EXT: 7329 | E: baltenberger@protectiveinsurance.com From: Shaw, Earl  Sent: Sunday, July 5, 2020 4:03 PM To: Altenberger, Brian ; Lackner, Matt ; Hobson, Dawn  Cc: Watkins, Scott ; Wagner, Ted ; Shaw, Earl  Subject: RE: Camera for Video Calls How are we coming on this? From: A
    [12] => ltenberger, Brian  Sent: Tuesday, June 30, 2020 4:52 PM To: Shaw, Earl ; Lackner, Matt ; Hobson, Dawn  Cc: Watkins, Scott ; Wagner, Ted  Subject: RE: Camera for Video Calls Quick update - The Management console is now up and working properly. We will be working on the ability to control the external zero clients over the next few days. - A new work order is being submitted to Terradici for assistance in getting the ability for connecting to external devices, once Tim and I get the certificate updated. - Mike was unable to test the zero client that was updated yesterday, due to not having a webcam. I am going to bring the one I have back into the office tomorrow morning. Brian Altenberger | IT Services, Tier 3 Baldwin & Lyons, Inc. | www.protectiveinsurance.com EXT: 7329 | E: baltenberge
    [13] => r@protectiveinsurance.com From: Altenberger, Brian Sent: Monday, June 29, 2020 4:35 PM To: Shaw, Earl ; Lackner, Matt ; Hobson, Dawn  Cc: Watkins, Scott ; Ted Wagner - Baldwin and Lyons  Subject: RE: Camera for Video Calls Quick update on this - There is currently one zero client updated and communicating with the new management console for testing. - Mike Jennings is testing a webcam on the zero client that is connected. That zero client is currently in Jagvir?s cube at the office. - There are some issues with getting the rest of the zero clients to connect to the new management console, a case is already opened with them, and trying to escalate. - We cannot update external zero clients at this time. Tim and I are working on a way to do that, and I will have more details once we work on that. Need to figure out why the aut
    [14] => o discover part is not working on the current zero clients. The only way we got it to connect is manually resetting the zero client itself. Brian Altenberger | IT Services, Tier 3 Baldwin & Lyons, Inc. | www.protectiveinsurance.com EXT: 7329 | E: baltenberger@protectiveinsurance.com From: Shaw, Earl  Sent: Monday, June 29, 2020 7:16 AM To: Lackner, Matt ; Altenberger, Brian ; Hobson, Dawn  Cc: Rupp, David ; Slabach, Seth ; Watkins, Scott ; Wagner, Ted ; Shaw, Earl  Subject: RE: Camera for Video Calls How are we progressing on this? From: Lackner, Matt  Sent: Wednesday, June 24, 2020 3:21 PM To: Altenberger, Brian ; Hobson
    [15] => , Dawn  Cc: Rupp, David ; Slabach, Seth ; Watkins, Scott ; Wagner, Ted ; Shaw, Earl  Subject: RE: Camera for Video Calls Additionally, this morning?s testing of the USB 1.1 compatible camera did not work out. Similar results to Brian?s test. It was seen, but did not produce video. We will yield to Brian since he?s in contact with the vendor. Brian ? please let us know if we can help out with testing or anything else. Thanks, Matt Lackner IT - Services Tier II Supervisor O: 317.636.9800 x4727 | M: 317.847.7021 Protective Insurance | www.protectiveinsurance.com From: Altenberger, Brian  Sent: Wednesday, June 24, 2020 2:13 PM To: Hobson, Dawn ; Lackner, Matt  Cc: Rupp, David  nsurance.com>; Slabach, Seth ; Watkins, Scott ; Wagner, Ted ; Shaw, Earl  Subject: RE: Camera for Video Calls I was able to get the camera to be seen by the OS, but not fully functional. I have tried several different drivers for it and testing it with my account in VDI, but no go. I have opened a case with their support to see I there is a setting I am just missing. I am also seeing if there is a way to configure things to update the zero clients that are not on our local blcorp network. I hope to hear back from them here in the next couple of hours. Brian Altenberger | IT Services, Tier 3 Baldwin & Lyons, Inc. | www.protectiveinsurance.com EXT: 7329 | E: baltenberger@protectiveinsurance.com From: Hobson, Dawn  Sent: Wednesday, June 24, 2020 1:34 PM To: Lackner, Matt  Cc: Rupp, David  p@protectiveinsurance.com>; Slabach, Seth ; Watkins, Scott ; Wagner, Ted ; Shaw, Earl ; Altenberger, Brian ; Hobson, Dawn  Subject: RE: Camera for Video Calls How did testing go this morning? From: Lackner, Matt Sent: Tuesday, June 23, 2020 6:02 PM To: Shaw, Earl ; Hobson, Dawn ; Altenberger, Brian  Cc: Rupp, David ; Slabach, Seth ; Watkins, Scott ; Wagner, Ted  Subject: RE: Camera for Video Calls Brian is testing webcam 3.0 tonight. He?s also reviewing documentation from VMWare. Tony received his 1.1 compatible webcam today and is testing first thing in th
    [18] => e morning. Matt Lackner IT - Services Tier II Supervisor O: 317.636.9800 x4727 | M: 317.847.7021 Protective Insurance | www.protectiveinsurance.com From: Shaw, Earl  Sent: Tuesday, June 23, 2020 1:32 PM To: Lackner, Matt ; Hobson, Dawn ; Altenberger, Brian  Cc: Rupp, David ; Slabach, Seth ; Watkins, Scott ; Wagner, Ted ; Shaw, Earl  Subject: RE: Camera for Video Calls Where are we on a solution for video calls with zero clients? Jeremy J was asking for an update in a meeting yesterday. Thanks From: Lackner, Matt  Sent: Monday, June 15, 2020 4:14 PM To: Hobson, Dawn  Cc: Altenberger, Brian 
    [19] => ; Rupp, David ; Slabach, Seth ; Watkins, Scott ; Wagner, Ted ; Shaw, Earl  Subject: RE: Camera for Video Calls All, I was able to successfully start a Zoom Skype and GoToMeeting using my external camera on VDI after changing this setting. Will test on zero client and report back soon. We think it will not work until the firmware is updated. Working on revising the doc to include full instructions. Matt Lackner IT - Services Tier II Supervisor O: 317.636.9800 x4727 | M: 317.847.7021 Protective Insurance | www.protectiveinsurance.com From: Hobson, Dawn  Sent: Monday, June 15, 2020 3:17 PM To: Lackner, Matt  Cc: Altenberger, Brian ; Rupp, David ; Slabach, Seth ;
    [20] =>  Watkins, Scott ; Wagner, Ted ; Shaw, Earl ; Hobson, Dawn  Subject: RE: Camera for Video Calls Matt, Please let us know the test results. Thanks, Dawn From: Watkins, Scott Sent: Monday, June 15, 2020 12:00 PM To: Wagner, Ted ; Shaw, Earl ; Lackner, Matt ; Hobson, Dawn ; Slabach, Seth  Cc: Altenberger, Brian ; Rupp, David  Subject: RE: Camera for Video Calls Just to keep everyone in the loop, I believe I have found the fix to enable the Webcams in applications when using VDI from laptops or desktops. It is related to the privacy settings in Windows on the VDI. I have asked Matt and Firas to test the settings and confirm if they 
    [21] => work for them as well. I do not know if this resolves the issue for Teradici clients connecting with USB webcams, but I suspect not. From: Wagner, Ted  Sent: Monday, June 15, 2020 8:04 AM To: Watkins, Scott ; Shaw, Earl ; Lackner, Matt ; Hobson, Dawn ; Slabach, Seth  Cc: Altenberger, Brian ; Rupp, David  Subject: RE: Camera for Video Calls Do we have support with Teradici? I don?t see anything in Secret Server. It appears the support login also provides us with the ability to download and update firmware and audio drivers. Ted Wagner Network Engineer Office: (317) 636-9800 | twagner@protectiveinsurance.com Protective Insurance | www.protectiveinsurance.com From: Wagner, Ted Sent: Monday, June 15, 2020 7:30 AM To: Watkins, 
    [22] => Scott ; Shaw, Earl ; Lackner, Matt ; Hobson, Dawn ; Slabach, Seth  Cc: Altenberger, Brian ; Rupp, David  Subject: RE: Camera for Video Calls It may take me a while. I know 0 about the teradici server. Ted Wagner Network Engineer Office: (317) 636-9800 | twagner@protectiveinsurance.com Protective Insurance | www.protectiveinsurance.com From: Watkins, Scott  Sent: Sunday, June 14, 2020 1:52 PM To: Shaw, Earl ; Lackner, Matt ; Hobson, Dawn ; Slabach, Seth ; Wagner, Ted  Cc: Altenberger, Brian ; Rupp, David  surance.com> Subject: RE: Camera for Video Calls + Ted ? Ted can you look into upgrading the Teradici server? Firas may know a bit about Teradici as well. Unfortunately Brian is on PTO next week and will not be available to make this happen next week. Make sure we submit any changes through CAB. Matt- Can you provide us with some information on what you experienced when testing gotomeeting, hangouts and Webex on VDI? If video is working on VDI with Skype, then that indicates the webcam is being detected. So if we need to make it work on Zoom, we will need to test it with Zoom and then also understand what errors are experienced when trying to use video with it. I do not have a webcam to test with, but if we have some in the office, I can come pick one up. From: Shaw, Earl  Sent: Saturday, June 13, 2020 3:57 PM To: Lackner, Matt ; Hobson, Dawn ; Slabach, Seth  om> Cc: Watkins, Scott ; Altenberger, Brian ; Rupp, David ; Shaw, Earl  Subject: RE: Camera for Video Calls Folks This is a real issue. We are going to use ZOOM for an all company meeting. It needs to be working on VDI. Make this a priority next week. Our instructions need to cover VPN/VDI and the 3 main choices SfB, GoTo, and Zoom. Thanks From: Lackner, Matt  Sent: Friday, June 12, 2020 4:41 PM To: Shaw, Earl ; Hobson, Dawn ; Slabach, Seth  Cc: Watkins, Scott ; Altenberger, Brian ; Rupp, David  Subject: RE: Camera for Video Calls Updated doc attached. To answer your comments: This is for users on personal OR company laptop
    [25] => s. This is just for VDI and enabling the camera in its settings. Folks on VPN won?t have to do this. Jagvir is adding a picture of our laptop sliding privacy window. We tested gotomeeting, hangouts and cisco webex on VDI and were not successful at all. At the moment, the only video conferencing we?d recommend on VDI is Skype. No issues at all with Skype. Using another app may be futile. Additionally, webcam testing is not working on the Zero Clients. Scott is looking at a change for 6/22 on the server that would allow this. Matt Lackner IT - Services Tier II Supervisor O: 317.636.9800 x4727 | M: 317.847.7021 Protective Insurance | www.protectiveinsurance.com From: Shaw, Earl  Sent: Thursday, June 11, 2020 6:05 PM To: Lackner, Matt ; Hobson, Dawn ; Slabach, Seth  Cc: Watkins, Scott ; Altenberger, Brian  iveinsurance.com>; Rupp, David ; Shaw, Earl  Subject: RE: Camera for Video Calls Matt ? When will this be ready to send out? From: Shaw, Earl  Sent: Tuesday, June 9, 2020 9:27 PM To: Lackner, Matt ; Hobson, Dawn ; Slabach, Seth  Cc: Watkins, Scott ; Altenberger, Brian ; Rupp, David ; Shaw, Earl  Subject: RE: Camera for Video Calls Some comments attached. From: Lackner, Matt  Sent: Tuesday, June 9, 2020 3:15 PM To: Shaw, Earl ; Hobson, Dawn ; Slabach, Seth  Cc: Watkins, Scott ; Altenberger, Brian  enberger@protectiveinsurance.com>; Rupp, David  Subject: RE: Camera for Video Calls Here is the document for your approval. Matt From: Shaw, Earl Sent: Tuesday, June 9, 2020 8:09 AM To: Lackner, Matt ; Hobson, Dawn ; Slabach, Seth  Cc: Watkins, Scott ; Altenberger, Brian ; Shaw, Earl ; Rupp, David  Subject: RE: Camera for Video Calls Keep me posted on what you find. This is going to heat up quickly. From: Lackner, Matt  Sent: Monday, June 8, 2020 4:33 PM To: Shaw, Earl ; Hobson, Dawn  Cc: Watkins, Scott ; Altenberger, Brian  Subject: RE: Camera for Video Cal
    [28] => ls Quick update, CDW is telling us webcams are the belle of the ball right now. Because of the high demand, could be late July before they?re in stock. I?ve asked Seth to look for other resources. Matt From: Shaw, Earl Sent: Monday, June 8, 2020 2:48 PM To: Lackner, Matt ; Hobson, Dawn  Cc: Watkins, Scott ; Altenberger, Brian  Subject: RE: Camera for Video Calls Also I should mention Jeremy is wanting HR to send something out in the next day or so about people making most of their conference be video conferences. So, to save some major headaches for T1/T2 a good instruction guide on turning on cameras if needed quickly. From: Lackner, Matt  Sent: Monday, June 8, 2020 2:33 PM To: Shaw, Earl ; Hobson, Dawn  Cc: Watkins, Scott  .com>; Altenberger, Brian  Subject: RE: Camera for Video Calls Wow, I?m sorry, I wrote a reply this morning, then got called away before hitting send. I?ll get that FAQ done. Agreed on VDI. I believe you?re talking about a zero client. There are plenty of USB camera options out there. I?ll work with T3 to find a compatible model. Thanks, Matt From: Shaw, Earl Sent: Monday, June 8, 2020 12:16 PM To: Lackner, Matt ; Hobson, Dawn  Cc: Watkins, Scott ; Shaw, Earl ; Altenberger, Brian  Subject: RE: Camera for Video Calls I think a portable camera may be an option for the VDI. From: Shaw, Earl  Sent: Monday, June 8, 2020 10:30 AM To: Lackner, Matt ; Hobson, Dawn  Cc: Watkins, Scott  @protectiveinsurance.com>; Shaw, Earl  Subject: Camera for Video Calls Matt Please create an FAQ on how people can turn on their camera for video calls. Is there a solution for VDI? Thanks
)